Returns, Exchanges & Package Protection

We are committed to the quality of every product we sell. If you are not satisfied with your purchase for any reason, you may initiate a return or exchange within 30 days of receiving your order, provided the product is unwashed, unworn, and includes the original tags. For all returns for a refund, please note that the original shipping cost will not be refunded.

Only items paired with the correct packaging and return label will be accepted. Items sent incorrectly, using the wrong label, or that fall outside our return criteria will not be returned or refunded.

Exceptions

Due to limited availability, Limited Edition Drops are final sale and are not eligible to be returned or exchanged. This also applies to any other item marked "final sale."

For hygienic reasons, we do not accept returns or exchanges on facemasks, face coverings, balaclavas, compression bottoms, underwear, or socks.

US & Canada

U.S. and Canadian customers will be provided with a prepaid Free Returns and Package Protection bundle at checkout. This bundle covers return shipping costs, as well as claims for lost, missing, or damaged packages.

If you choose to opt out of the prepaid Free Returns and Package Protection bundle, you will be responsible for purchasing a shipping label from your courier of choice for any return requests. In all cases, ASRV will cover the cost of shipping any exchange items back to you.

All Other Countries

At this time, we do not offer a prepaid Free Returns and Package Protection return shipping option for customers outside the U.S. and Canada. International customers will be responsible for purchasing their own return labels through our return portal. Although free international returns are not yet available, international customers can still opt to add Package Protection at checkout.

While return shipping costs are the responsibility of the customer, ASRV will cover the cost of shipping any exchange items back to you.

For any refund inquiries regarding taxes and duties on returned items, please contact your local customs office for appropriate compensation, if applicable.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Questions

View our FAQs regarding our return process in our Help Center.