RETURNS & EXCHANGES
We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 30 days of receiving your order. Products must be unwashed and unworn with original tags. We will pay for the return shipping for all US orders. Returns can be refunded back to the original payment method or come in the form of store credit. At this time, we do not offer free return shipping for international orders or refunds on Customs or Duties.
Please note that all sale items are final. However, we do allow size exchanges and returns for store credit as a courtesy.
For additional information, please see the Returns & Exchanges FAQs at the bottom of this page.
RETURNS & EXCHANGES FAQ
How do I Return or Exchange my order?
Please click the appropriate button above to initiate a Return or Exchange. For domestic orders, we will provide you with a prepaid shipping label to return your item for a refund or exchange.
Please note that we process all returns or exchanges within 3-5 business days after we receive the product in returnable condition at our warehouse.
Does my return/exchange qualify?
Products must be unwashed and unworn with original tags.
We do not accept returns or exchanges on facemasks, face coverings, balaclavas, leggings, underwear or socks.
How long is my Return or Exchange going to take?
Please allow 3-5 business days from the time we receive your package to process your return/exchange.
How long until I see the money refunded back to my original form of payment?
Please allow 2-5 business days after we have processed your refund for your refund to post to your account, depending on your bank.
What if my items are received damaged or defective?
Please click the "Contact" button above, or send an email to support@asrv.com and our customer service team will be happy to assist you.
How do I return a gift?
Please click the appropriate "Returns" or "Exchanges" button above and follow the instructions under “Returning or exchanging a gift?”