What does ASRV stand for?
All Season Recreation Versatility
What does ASRV mean?
ASRV stands for "All Season Recreation Versatility" which is a design philosophy based on the MAYA principle applied to sportswear design.
ORDERING & PAYMENT
How long will it take for Customer Service to respond?
You can expect a response within 1 business day. Our customer service team works Monday-Friday.
I ordered the wrong items. Can I cancel or change my order after it has been placed?
In an attempt to fulfill all orders within 1 business day, we are unable to make any edits or modifications to an order once it has been placed. However, in the event that a mistake was made while placing your order, you can email us at email@example.com to submit a cancellation request.
Please note that cancellation requests are not guaranteed, but our team will do their best to process your cancellation as long as your order has not been processed at our warehouse.
Who is responsible for international taxes and duties?
Taxes and duties incurred by each country on imported items are the customer's responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately, we have no control over this.
SHIPPING & TRACKING
Do you ship internationally?
We ship worldwide, with the exception of Russia due to U.S. Sanctions. International customers may choose from a range of shipping options with FedEx and USPS.
How long do orders take to ship?
We fulfill all orders within 1-2 business days.
Please note that during sales and holidays, we require 2-5 business days for processing.
My tracking information says my package is being returned to sender. What steps can I take to have the package reshipped to me?
My tracking information says my package was delivered but I never received it?
If your tracking information states that your package was delivered but you never received it, please email firstname.lastname@example.org and one of our customer experience representatives will be able to further assist you.
RETURNS & EXCHANGES
What is your Return/Exchange policy?
We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 30 days of receiving your order. Products must be unwashed and unworn with original tags. We will pay for the return shipping for all US orders. Returns will be refunded back to the original form of payment. At this time, we do not offer free return shipping for international orders or refunds on Customs or Duties.
Please note: all sale items are final and cannot be returned for a refund. However, we do allow size exchanges on sale items as a courtesy.
Due to limited availability, Limited Edition Drops are final sale and are not eligible to be returned or exchanged.
We do not accept returns or exchanges on facemasks, face coverings, balaclavas, leggings, underwear or socks.
How do I start a Return or Exchange?
What is the status of my Return or Exchange?
Please allow 3-5 business days from the time we receive your package to process your return/exchange.
I received the wrong item in my order. What should I do now?
Please send an email with your order number and a photo of the incorrect item we sent you to email@example.com. From there, one of our customer service representatives will assist you in receiving the correct item.
Do you sell Gift Cards?
Do Gift Cards expire?
What’s the best way to wash my ASRV gear?
For the best care, we recommend washing on cold or warm and tumble dry or hang dry. Additionally, to ensure the longevity of your gear, we recommend using detergent that does not contain any synthetic dyes, such as blue detergent, as synthetic dyes have the potential to interact negatively with fabric dyes causing discoloration. We recommend using clear detergent when washing your ASRV gear.
What’s the best way to find out about restocked items?
For specific items you are interested in, go to the product page and you may enter your email address or phone number to be messaged directly when that item is restocked.
Still have questions?