FAQ

ASRV

What does ASRV stand for?

All Season Recreation Versatility

What does ASRV mean?

ASRV stands for "All Season Recreation Versatility" which is a design philosophy based on the MAYA principle applied to sportswear design.

ORDERING & PAYMENT

How long will it take for Customer Service to respond?

You can expect a response within 1 business day. Our customer service team works Monday-Friday.

I ordered the wrong items. Can I cancel or change my order after it has been placed? 

In an attempt to fulfill all orders within 1 business day, we are unable to make any edits or modifications to an order once it has been placed. However, in the event that a mistake was made while placing your order, you can email us at support@asrv.com to submit a cancellation request.

Please note that cancellation requests are not guaranteed, but our team will do their best to process your cancellation as long as your order has not been processed at our warehouse.

Who is responsible for international taxes and duties?

Taxes and duties incurred by each country on imported items are the customer's responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately, we have no control over this.

SHIPPING & TRACKING

Do you ship internationally?

We ship worldwide, with the exception of Russia due to U.S. Sanctions. International customers may choose from a range of shipping options with FedEx and USPS.

How long do orders take to ship?

We fulfill all orders within 1-2 business days.

Please note that during sales and holidays, we require 2-5 business days for processing.

My tracking information says my package is being returned to sender. What steps can I take to have the package reshipped to me?

Please email customer service at support@asrv.com to let us know. We will take care of any issues with the address and reship your package.

My tracking information says my package was delivered but I never received it?

If your tracking information states that your package was delivered but you never received it, please email support@asrv.com and one of our customer experience representatives will be able to further assist you.

RETURNS & EXCHANGES

What is your Return/Exchange policy?

We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 30 days of receiving your order. Products must be unwashed and unworn with original tags. We will pay for the return shipping for all US orders. Returns will be refunded back to the original form of payment. At this time, we do not offer free return shipping for international orders or refunds on Customs or Duties.


Please note: all sale items are final and cannot be returned for a refund. However, we do allow size exchanges on sale items as a courtesy.

Due to limited availability, Limited Edition Drops are final sale and are not eligible to be returned or exchanged.

We do not accept returns or exchanges on facemasks, face coverings, balaclavas, leggings, underwear or socks.

How do I start a Return or Exchange?

Visit our Returns & Exchanges page to initiate a Return or Exchange.

What is the status of my Return or Exchange?

Please allow 3-5 business days from the time we receive your package to process your return/exchange.

I received the wrong item in my order. What should I do now?

Please send an email with your order number and a photo of the incorrect item we sent you to support@asrv.com. From there, one of our customer service representatives will assist you in receiving the correct item.

GIFT CARDS

Do you sell Gift Cards?

You can purchase Gift Cards here. Gift cards are delivered via email and contain instructions to redeem them at checkout. Our Gift Cards have no additional processing fees.

Do Gift Cards expire?

Gift Cards are programmed to expire after 2 years. If your Gift Card has expired and you still have a remaining balance, please email our support team at support@asrv.com to issue you a new card.

PRODUCT INFORMATION

What’s the best way to wash my ASRV gear?

For the best care, we recommend washing on cold or warm and tumble dry or hang dry. Additionally, to ensure the longevity of your gear, we recommend using detergent that does not contain any synthetic dyes, such as blue detergent, as synthetic dyes have the potential to interact negatively with fabric dyes causing discoloration. We recommend using clear detergent when washing your ASRV gear.

What’s the best way to find out about restocked items?

For specific items you are interested in, go to the product page and you may enter your email address or phone number to be messaged directly when that item is restocked.

 

The best way to stay up-to-date on general restocks and new product releases is to follow us on our Instagram, Facebook and sign up for our mailing list.

CAREERS

Is ASRV hiring?

The best way to find out about job opportunities at ASRV is to follow us on LinkedIn.

Still have questions?